Ordering

How do I place an order?

  • You can place an order by selecting a product, adding it to your cart, and proceeding through our secure checkout process.

Can I change or cancel my order?
Changes or cancellations can be made within 24 hours of order placement by contacting our customer service.

Shipping

Q: What shipping options are available?
A: We offer free shipping on all orders.

Q: How do I track my order?
A: Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of receipt. Items must be in their original condition and packaging. Some exclusions apply.

Q: How do I return an item?
A: Please contact our support team to initiate a return. We will provide you with instructions and the necessary return shipping details. Please note that customers are responsible for returning the items to the specified address.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.

Product Information

Q: Where can I find product sizing information?
A: Sizing details can be found on each product page under the “Size Guide” section.

Q: How do I know if a product is in stock?
A: Product availability is shown on each product page. If an item is out of stock, you may request to be notified when it becomes available.

Account Management

Q: How do I create an account?
A: You can create an account by clicking on the ‘Sign Up’ button on our homepage and filling in the required information.

Q: What are the benefits of creating an account?
A: Creating an account allows you to check out faster, save multiple shipping addresses, access your order history, and track new orders.

Payments

Q: What payment methods do you accept?
A: We accept various payment methods including credit cards, PayPal, and other electronic payment options.

Q: Is my payment information secure?
A: Yes, your payment information is encrypted and processed securely. We do not store credit card details.

Security

Q: How do you ensure the security of my personal information?
A: We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.